Comcast Routers Hacked by North Korea as per the FBI and US Cert

12:24:59 AM Madhu : They will help you with the internet issue .
12:25:28 AM Madhu : Please be assured about it and I am connecting your chat
with them.
12:25:30 AM Chilly Penguin : Who will help me with the billing
12:26:05 AM Chilly Penguin : billing department and the inconveniences 12:26:27 AM System : You have been transferred to queue Internet
12:26:37 AM System : You are now chatting with Gurpreet
12:26:39 AM Chilly Penguin : This is NOT a drill.
12:26:45 AM Gurpreet : Thank you for contacting Xfinity Chat Support, my name
is Gurpreet. May I have your complete name?
12:26:47 AM Chilly Penguin : Hi Gurpegi
12:27:10 AM Gurpreet : Pleas allow me a minute to read you chat history.
12:27:16 AM Gurpreet : Please do not minimize or toggle between the windows as we might lose the chat connection.
12:27:20 AM Chilly Penguin : My name is Elyssa Durant and my service does bro work.
12:28:54 AM Chilly Penguin : You don't get it. There is a remote and user closing the apps and I'm paying by the hour to re t
12:29:08 AM Chilly Penguin : use htotspot
12:30:17 AM Gurpreet : Please allow me a minute to check the above chat history.
12:30:20 AM Chilly Penguin : What department are you and I need to speak wirh supervisor in tier 2 tech support and fraud
12:30:59 AM Gurpreet : Let me connect you with my supervisor .
12:31:09 AM Chilly Penguin : I don't have a minute. I spent SIX hours on the
phone with tech supervisor who didn't even know what VOIP is
12:31:42 AM Chilly Penguin : give me a reference number.
12:31:43 AM Gurpreet : I apologize for the inconvenience.let me connect you right now .
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He did not comp the hotspot fee